Privacy Policy

Key Points

This document outlines the essential elements of the Deliverme Limited ("DML") Privacy Policy (Effective Date: 21 January 2026).
  • Commitment to Privacy: Deliverme Limited is committed to protecting your privacy and ensuring compliance with its obligations under the Privacy Act 2020 (New Zealand).
  • Scope of Policy:This policy applies to all users of Deliverme services, including passengers, goods delivery clients, account holders, and visitors to our digital platforms.

Personal Information Collected

DML collects necessary personal information, which is grouped into the following categories:
  • Identifying and Contact Information: Name, phone number, email address, pickup/drop-off location, travel history, and any special instructions (e.g., mobility needs, flight details).
  • Account and Financial Data: Account credentials, payment details (processed securely via third-party solutions like Stripe), transaction records, and booking preferences.
  • Device and Usage Information: IP address, device identifiers, browser type, app usage data (e.g., booking times, login events), and GPS data (if location permissions are granted).
  • Security and Monitoring Data: Video-only CCTV footage from in-vehicle cameras, complaint logs, customer service interaction records, and records of safety incidents.

Purposes for Collecting and Using Information

Your personal information is collected and used for the following specific purposes:
  • Service Provision: To process bookings, dispatch vehicles, manage payments, and issue receipts.
  • Communication: To send you updates, reminders, and notifications regarding your bookings, services, or policy changes.
  • Service Improvement: To analyze usage trends, customer feedback, and behaviour.
  • Account Administration: For contract management, monthly invoicing (for corporate accounts), verification, and general account maintenance.
  • Safety and Security: For monitoring CCTV footage, investigating incidents or complaints, and enforcing the company’s Terms and Conditions.
  • Legal Compliance: To satisfy legal recordkeeping requirements and to respond to requests from regulatory or law enforcement agencies.
  • Marketing: For sending promotional offers and service updates (requires explicit user consent, with an option to opt out).

Sharing of Information

DML does not sell or rent your personal information. Information may be shared with third parties who require it to provide the service:
  • Service Providers: Drivers (employees or contractors), payment processors (e.g., Stripe, Windcave), and IT service/hosting providers.
  • Regulatory/Legal Bodies: Compliance regulators (e.g., NZTA) or government agencies (e.g., Police) when legally required or for safety resolution.
  • Legal Process: Debt collection agencies or legal advisors in the event of disputes or non-payment.

Data Protection and Storage

DDML implements reasonable technical, physical, and organisational measures to safeguard your data, including:
  • Encryption of in-car CCTV footage.
  • Use of secure payment gateways compliant with PCI-DSS standards.
  • Role-based access control for customer data.
  • Retention of information only for the duration necessary to provide services, comply with legal obligations, or resolve disputes, followed by secure deletion or anonymization.

Your Legal Rights

Under the Privacy Act 2020, you maintain the right to:
  • Access: Request access to the personal information DML holds about you.
  • Correction: Request correction of any information you believe is inaccurate.
  • Deletion: Request the deletion of information no longer required.
  • Withdrawal of Consent: Withdraw consent for certain types of processing (e.g., marketing).

Contact Information

For questions, concerns, or to exercise your rights, please contact:
  • Privacy Officer – Deliverme Limited
  • Email: gm@deliverme.co
  • Phone: +64 21 0746640
DML aims to respond within 20 working days. If unsatisfied with the response, a complaint may be lodged with the Office of the Privacy Commissioner (www.privacy.org.nz).